PG Glass is a prominent supplier of auto glass and building glass replacement services in Southern Africa, with a wide network of Fitment Centres providing services such as auto glass replacement, chip repair, and building glass replacement. The company emphasizes the use of genuine products like Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar®, and PG SmartGlass®.
Main Job Purpose: The main job purpose is to manage the front desk of a Fitment Centre, ensuring professional operational support and consultation for customers and staff. Compliance with corporate identity, operating standards, and business processes is crucial. Additionally, handling internal sales, processing claims accurately, and ensuring correct financial transactions are part of the responsibilities.
Main Objective:
- Manage and follow up on all counter sales, providing professional advice to customers, meeting sales targets, and contributing to business growth.
- Process claims accurately and quickly, liaising with customers, collecting payments, and achieving daily key performance indicators to prevent financial losses.
- Adhere to administrative practices for stock control and ordering processes, ensuring a seamless experience for customers.
- Utilize the scheduling system to maximize Fitters’ productivity, maintaining target jobs per fit per day, and meeting customer expectations.
- Accurately order stock following buy-out procedures to avoid delays in services and maintain high standards.
- Adhere to and comply with any reasonable work requests from PG Glass Management.
Critical Job Requirements:
- Qualifications: Grade 12 (High School Diploma).
- Knowledge:
- Computer Literacy.
- Excellent Telephonic Skills.
- Excellent Interpersonal Skills.
- Excellent Customer Service.
- Skills:
- Microsoft Office proficiency, especially Outlook and Excel.
- Problem-solving ability.
- Strong interpersonal communication skills for interactions with customers, staff, colleagues, franchisees, and suppliers.
- Analytical skills to institute improved methods for efficient customer service.
- Telephonic skills.
Conclusion: This job description outlines the responsibilities, qualifications, and skills required for a Front Desk Manager at a PG Glass Fitment Centre. It emphasizes the importance of professionalism, customer service, and compliance with corporate standards to contribute to the growth and success of the business.