Department of Home Affairs
POST NO 3 : CIVIC SERVICES CLERK, (2 POSITIONS)
SALARY LEVEL : A basic salary of R211 713 to R249 378 per annum (Level 6). In addition, a range of
competitive benefits are offered.
CENTRE : Eastern Cape: Medium Office: Alice (1 Post)
REF NO : HRMC 52/22/3a
CENTRE : Free State: TH: Wepener (1 Post)
REF NO : HRMC 52/22/3b
REQUIREMENTS : • An undergraduate qualification in Public Management / Administration, Social Science
or related field at NQF Level 6, and /or a National Certificate: Home Affairs Services, at NQF
level 5, all as recognised by SAQA • Understanding of Civic Service operations • Sound
knowledge of the Batho Pele Principles • Computer literacy • Planning and organizing •
Problem solving • Communication skills (Verbal and written) • Financial administration • Sound
interpersonal relations • Attention to detail • Teamwork • Client orientation and customer focus
• Record and time management • A valid driver’s license will be an added advantage.
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks:
• Provide a prompt and professional client service in accordance with Batho Pele Principals,
as it relates to all civic service operations within a front office • Ensure that customer waiting
areas are maintained in the highest standards as per appearance, accessibility and
demarcation • Process applications for enabling documents in the local office in line with
Standard Operating Procedures (SOP) • Ensure the security integrity of the National
Population Register in the local office • Ensure implementation of civic services policies,
strategies and plans • Collate statistical information on service standards • Provide expert
advice and guidance to clients on civic services operational issues and matters • Ensure
effective and efficient management of queues in the office • Render services in Mobile Units
where and when required • Conduct quality assurance to ensure quality of service delivery •
Manage records/documentation according to DHA document management prescripts • Report
risks according to required format. Keep abreast with departmental policies and prescripts •
Asses the working environment and report all Occupational Health and Safety issues to
management • Act as change agent for all processes, systems or practices • Encourage team
work to ensure efficient service delivery.
ENQUIRIES : Eastern Cape: Mr S Mapukata, Tel No: (043) 604 6418
APPLICATIONS : Quoting the relevant reference number, direct your comprehensive CV, citing the start and end
date (dd/mm/yr) of each employment period to be considered, copies of qualifications, ID and
drivers’ license where applicable, together with an Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:-
Direct applications to the Department of Home Affairs Office as follows:-
Eastern Cape Province:
Postal Address: Private Bag 7413, King Williams Town, 5600
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Free State Province:
Postal Address: Postal address: P.O Box 12262 Brandhof 9324
Physical Address: 40 Victoria Road Willows Bloemfontein 9301
Gauteng Province:
Postal Address: Private Bag X108, Braamfontein, 2017,
Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street,
Braamfontein, 2017