Closing Date:2022/07/18
Reference Number:PRE220711-3
Job Title: Call Centre Clerk
Department: Bakery Sales
Site:206 – BRB Watloo
Job Type Classification: Permanent
Location – Country: South Africa
Location – Town / City: Pretoria / Tshwane
Location – Province: Gauteng
Job Description
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments. Additional administrating support to the site. • Processing of orders according to the information received from customers Ensure pricing on captured orders are correct Ensure queries, complaints, concerns resolved or escalated as per procedure Ensure daily filing is done according to departmental requirements Ensure that all reports are completed and communicated Workflows completed as per system requirements Ensure that clients’ needs are met according to their expectations Computer literacy – Strong Computer skills – fast processing
Qualification Requirements
Grade 12 (matric) certificate or equivalent
Experience Requirements
• At least 1-year experience in FMCG sales environment • At least 1-year experience in the field of sales administration, executions or call centres • Previous Call Centre experience will be advantageous
Key Outputs
• Business procedures, rules and processes • In house systems • Product and portfolio • Assertiveness • Communication skills (written and verbal) • Numerical ability • Problem solving • Innovation • Teamwork • Accountability • Sense of urgency • Respect • Computer literacy – Strong Computer skills – fast processing • Pressurized environment • 6-day position • Required to work Saturdays, Sundays and Public Holidays when required • Ability to work in a team environment in order to achieve daily deadlines